Support
A real person answers — usually within a few hours, most days a good deal quicker.
Reach us
- Text (720) 712-8674 — the fastest way. Texts only; the line does not take calls.
- Email cloud10solutionsllc24@gmail.com
- Live chat — the chat bubble in the corner of this page and inside Get Booked HQ.
Cloud10 Solutions LLC · 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Questions we get most
I can't sign in
Use the same email you signed up with. If you first signed up with the Google button, keep using that button — a password was never set on that account. Forgot a password you did set? Reset it here. Still stuck, text us and we will get you back in.
A booking came in but my phone never buzzed
Notifications have to be switched on in two places: once in the app, under More → Settings, and once in your phone's own settings for Get Booked HQ. Turning the app one on will prompt for the phone one. If a member of your team should be told about their own appointments, make sure the booking is assigned to them.
How do I get paid by card?
Open Money and choose Connect Stripe. You will be asked for your business details and the bank account you want deposits to land in. It takes a few minutes and only has to be done once. Card payments, deposits and store sales then pay out to that account directly — we never hold your money, and Stripe's standard processing fee is the only cost.
My customers aren't getting appointment reminders
Reminder texts need a mobile number on the booking, and a customer who has replied STOP will not receive any more. Marketing texts are separate and need your shop registered with the carriers first — that is under More → Texts, and it takes a few business days to be approved.
How do I add someone to my team?
More → Team, then invite them by email. They get their own login and only see what their role allows — a staff member sees the calendar, their customers, the inbox and their own hours, not your revenue or your settings. They clock in and out from their own phone, and their hours show up under Today → My shift.
How do I change what my website says?
More → Website. Edit your services, prices, photos and hours, then press Publish — the live site updates straight away. Nothing you change is public until you publish it.
How do I change or cancel my subscription?
Billing is handled on the web rather than in the app. Sign in at getbookedhq.com and open your account settings, or email us and we will sort it out the same day. There is no cancellation fee and no minimum term.
How do I delete my account and my data?
Email cloud10solutionsllc24@gmail.com from the address on the account, or text us, and we will delete it. Your sites come down, and your account and personal data are removed from active systems. Records we are required to keep for tax and payment reasons are the only exception — the detail is in our Privacy Policy.
Something broken?
Text or email us with the shop name and roughly when it happened, and a screenshot if you have one. That is normally enough for us to find it without asking you twenty questions back.